Kennisbank
Veelgestelde vragen
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FAQ
Veelgestelde vragen
This status appears when a deposit arrives from a wallet address we havenāt seen on your account before. For your security, we need you to confirm that the sending address belongs to you before the funds can be credited.
Hereās what you need to do :
3. Find the deposit marked āMissing detailsā and select it
4.Next, choose the appropriate option:
5. Confirm that the sending wallet address belongs to you
Note:This step is mandatory for the funds to be credited to your main wallet. Until the acknowledgement is completed, the deposit will remain pending and will not reflect in your available balance.
Future deposits from the same address or provider will not require this step again.