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A complaint under MiCAR is defined as any statement of dissatisfaction from a client or potential client regarding the provision of crypto-asset services (Article 1(1) Delegated Regulation (EU) 2025/294).
To submit a complaint to LCX:
All complaints are handled promptly and seriously, in line with Article 71 MiCAR. Not all customer support inquiries qualify as MiCAR-relevant complaints — only those that meet a materiality threshold, such as legal breaches, or significant customer impact.
Link to the Online Complaint Form.
Customer may also use the template for filing complaints according to Art 71 para 3 MiCAR & Annex of Delegated Regulation (EU) 2025/294 which can be found here: https://eur-lex.europa.eu/eli/reg_del/2025/294/oj/eng