LCX Trust & Transparency
LCX AG is a regulated cryptocurrency exchange and tokenization platform licensed by the Financial Market Authority (FMA) of Liechtenstein. This page covers our regulatory standing, how to resolve issues, and answers to the most common questions from users.
Regulatory Registration
LCX AG is registered and supervised by the Financial Market Authority (FMA) of Liechtenstein under the Token and VT Service Providers Act (TVTG), commonly known as the Liechtenstein Blockchain Act.
Licensed Services
- TT Exchange Service Provider
- TT Token Depositary
- TT Key Depositary
- TT Price Service Provider
- TT Identity Service Provider
- Token Generator
- Token Issuer (own account and on behalf of clients)
- Physical Validator — world's first company registered in this role under the TVTG
How to Submit a Complaint
LCX takes all complaints seriously. The process below ensures your concern is logged, investigated, and resolved.
Submit your complaint
Use the online complaint form at lcx.com/en/complaint. Provide as much detail as possible: your account email, the date of the issue, what happened, and the outcome you are seeking.
Acknowledgement
LCX will acknowledge receipt of your complaint within 2 business days.
Investigation
The relevant team will investigate your complaint. You may be contacted for additional information during this period.
Resolution
LCX aims to resolve complaints within 15 business days. Complex cases involving third-party providers or regulatory review may take longer. You will be kept informed of progress.
Escalation
If you are not satisfied with the outcome, you may escalate to the Financial Market Authority (FMA) of Liechtenstein.
Escalation Contacts
Common Questions
These are the questions we see most often from new and existing users.
Is LCX regulated?＋
Yes. LCX AG is regulated by the Financial Market Authority (FMA) of Liechtenstein under Registration Nr. 288159 as a Trusted Technology Service Provider under the TVTG (Liechtenstein Blockchain Act). The FMA register entry is publicly verifiable.
Is LCX safe to use?＋
LCX is a licensed exchange under FMA supervision. Customer assets are held under a regulated TT Token Depositary licence. LCX employs cold storage for the majority of assets, mandatory two-factor authentication, and regular third-party security audits. As with all digital asset trading, investment risk always applies — prices can fall significantly.
What are the trading fees on LCX?＋
LCX charges maker and taker fees on executed trades. Fees decrease with monthly trading volume. Users holding LCX tokens receive fee discounts of up to 50%. The full, current fee schedule is published at lcx.com/en/fee.
How long do crypto withdrawals take?＋
Crypto withdrawals are processed on-chain. Confirmation times depend on the network — Bitcoin typically takes 10–60 minutes, Ethereum 1–5 minutes under normal conditions. EUR SEPA withdrawals are generally processed within 1–2 business days. Withdrawals may take longer during peak network congestion or if additional compliance review is triggered.
How does KYC (identity verification) work?＋
LCX requires identity verification for all users under its FMA licence and AML obligations. You will need a government-issued ID (passport or national ID card) and a selfie. Verification typically completes within minutes via an automated system. Enhanced due diligence may apply for higher transaction volumes.
Which countries can use LCX?＋
LCX is available globally except to persons in the United Kingdom and the United States. A full list of jurisdictional restrictions is published at lcx.com/en/risk#jurisdictions.
Where can I read independent LCX reviews?＋
Independent user reviews of LCX are available on Trustpilot. LCX does not control third-party review content. If you have experienced an issue, we encourage you to contact support or submit a formal complaint through official channels so it can be resolved directly.