Knowledge Base
FAQ
Buy CryptoMarketsTradeLiberty Chain
Products
Why LCX?
More
FEATURES
PROMOTIONS
RESOURCES
DEFI & TOKENIZATION PARTNER
FAQ
FAQ
FAQ
The identity verification request can be rejected due to one of the following reasons:
-Incorrect National ID/Passport Number. The details entered do not match the document uploaded
-Document information is covered with hands/other objects, please try uploading the document without covering the information present on the document.
-The document submitted by you is blurred, please re-upload the document.
-The information is not clearly readable on the document uploaded by you, please re-upload the document.
-You have uploaded only one side of the National ID, please re-upload from both sides.
-The information provided does not match the document uploaded, please check the information and upload the marching document.
-The document submitted by you is expired, please upload a valid document for the verification process.
-The document submitted is password protected.
-As you have selected your passport for identity verification please upload your Passport or select the other option and upload your National ID from both sides.