LCX Trust & Transparency
LCX AG is a cryptocurrency exchange and tokenization platform from Liechtenstein. LCX AG has applied for authorisation under MiCA (EU 2023/1114); the application is under review by the FMA Liechtenstein. This page covers our regulatory standing, how to resolve issues, and answers to the most common questions from users.
Regulatory Registration
LCX AG has applied for authorisation as a crypto-asset service provider under MiCA (EU 2023/1114); the application is under review by the Financial Market Authority (FMA) of Liechtenstein. LCX AG is not currently authorised under MiCA. LCX AG's earlier TVTG registrations for services within the scope of MiCA have expired.
Regulatory status: LCX AG has applied for authorisation as a crypto-asset service provider under MiCA (EU 2023/1114); the application is under review by the FMA Liechtenstein. LCX AG is not currently authorised under MiCA. LCX AG's earlier TVTG registrations for services within the scope of MiCA have expired.
How to Submit a Complaint
LCX takes all complaints seriously. The process below ensures your concern is logged, investigated, and resolved.
Submit your complaint
Use the online complaint form at lcx.com/en/complaint. Provide as much detail as possible: your account email, the date of the issue, what happened, and the outcome you are seeking.
Acknowledgement
LCX will acknowledge receipt of your complaint within 2 business days.
Investigation
The relevant team will investigate your complaint. You may be contacted for additional information during this period.
Resolution
LCX aims to resolve complaints within 15 business days. Complex cases involving third-party providers or regulatory review may take longer. You will be kept informed of progress.
Escalation
If you are not satisfied with the outcome, you may escalate to the Financial Market Authority (FMA) of Liechtenstein.
Escalation Contacts
Common Questions
These are the questions we see most often from new and existing users.
Is LCX regulated? What is the legal setup of LCX?＋
LCX AG is a company registered in Liechtenstein (FL-0002.580.678-2) with a business licence since 2018. LCX AG has applied for authorisation as a crypto-asset service provider under MiCA (EU 2023/1114); the application is under review by the FMA Liechtenstein. LCX AG is not currently authorised under MiCA; MiCA-regulated services for EEA clients are paused; see the MiCA Notice. LCX applies AML and KYC obligations under Liechtenstein law. Crypto-asset balances are not covered by deposit guarantee schemes.
Is LCX safe to use?＋
Client assets are held in segregated safekeeping, separate from LCX's own funds, and remain your property at all times.
What are the trading fees on LCX?＋
LCX charges maker and taker fees on executed trades. Fees decrease with monthly trading volume. Users holding LCX tokens receive fee discounts of up to 50%. The full, current fee schedule is published at lcx.com/en/fee.
How long do crypto withdrawals take?＋
Crypto withdrawals are processed on-chain. Confirmation times depend on the network — Bitcoin typically takes 10–60 minutes, Ethereum 1–5 minutes under normal conditions. EUR SEPA withdrawals are generally processed within 1–2 business days. Withdrawals may take longer during peak network congestion or if additional compliance review is triggered.
How does KYC (identity verification) work?＋
LCX requires identity verification for all users under its FMA licence and AML obligations. You will need a government-issued ID (passport or national ID card) and a selfie. Verification typically completes within minutes via an automated system. Enhanced due diligence may apply for higher transaction volumes.
Which countries can use LCX?＋
LCX is available globally except to persons in the United Kingdom and the United States. A full list of jurisdictional restrictions is published at lcx.com/en/risk#jurisdictions.
Where can I read independent LCX reviews?＋
Independent user reviews of LCX are available on Trustpilot. LCX does not control third-party review content. If you have experienced an issue, we encourage you to contact support or submit a formal complaint through official channels so it can be resolved directly.